WaaveCheckout & WaaveComplete Manual

1. Please make sure you have installed WaaveCompliance first 

• 2. Installing the checkout button must be done through your eCommerce platform unless you are using a direct integration on a custom cart. Each cart integration is unique some carts have limitations. 
  
  

  • WooCommerce WaaveCheckout or WooCommerce WaaveComplete
    
  • 3dCart (no plugin needed)
  • Shopify (no plugin needed)
  • PrestaShop
  • BigCommerce (no plugin needed)
  • Magento
  • Magento 2

  
  3. Integration Documentation for PHP 
      Integration Documentation for WooCommerce 
      Integration Documentation for 3DCart 
      Integration Documentation for PrestaShop 
      Integration Documentation for Shopify 
      Integration Documentation Magento 2 
      Integration Documentation Magento 
      Integration documentation BigCommerce
  

  
  

  
  4. Disclosures and marketing statements you need to know:

  We require you make our disclosure public somewhere on your site:
  
  We have created this link that includes the above: https://getwaave.ac-page.com/things-you-need-to-know-about-waave use this on your site so that when changes happen we can make modifications on your behalf
  
  
  If you have your own MID you can display credit card logos on your site. Download this logo 
  If you are under our PayFac model please use this generic logo
  
  

  5. Transaction Management:

  • As a WAAVE Merchant, you will have access to your WAAVE Merchant Dashboard.
  • Login info will be provided at launch
  • Explore this page to learn more about your dashboard's features 
    
    
    Statements: You will receive a weekly statement for your records as well as a monthly statement. These statements are for accounting purposes only and are not related to your disbursement schedule. You can also find your statements in your dashboard. If you want to understand your Payouts you can get more info here
    
    
  • Disbursements: If you are under a PayFac model, weekly payouts are on THURSDAYS. Please remember that your bank might take 3-4 days to reflect the transfer in your statement. 
    
  • If you have your own MID with WAAVE you are scheduled for Next-Day payments, with a 10 pm ET cutoff
    
    
  • Chargeback: Please review your Referral Agreement for details. Your account will be put under review if your chargeback rate exceeds 1%. Please read our Chargeback Rules
    
    Refunds and cancelations:
    
  • Refunds can be done from your dashboard, see how here
  • You can do Partial or full refunds and if partial you are able to refund an order more than once. Please ensure you review your refund policies not minimize the probability of chargebacks.
  • Because we do not recover refunded fees, we will adjust your payouts to recover the cost of your refunds.
    
    
    6. Processing fees: We don't allow you to pass processing costs on to your customer. This is against credit cards regulations and we work very hard to maintain good standing with the associations
    
    
    7. Live Support: We strive to provide quick and efficient customer service. For this, we rely on good communication. You will find a support chat inside your Merchant Dashboard. That is the BEST way to get help.
    Hours may vary, but every missed inquiry will result in a Support Ticket, which guarantees you a faster response.