Merchant Dashboard Features

Welcome to your Dashboard

Check your daily transactions

Home > Finances > Today´s Transactions

Check the status of your Payments

Home > Finances > Payments

On this tab you will see the reason why a payment has failed.

Click here for more info about failure reasons

Click the refund button to quickly issue a total or partial refund for any transaction.

Click here for more info about refunds.

In this section you'll be able to see the transactions that have been chargebacked.

Click here for more information about chargebacks

Check the status of your Payouts

Home > Finances > Payouts

Check your rolling reserves

Home > Finances > Rolling Reserve

Click here to learn more about Holds, Reserves and Account Limitation Policy

Check all your transactions

Home > Finances > All transactions

History of transactions will allow you to order by date, transaction, or amount.

Home > Finances > History

Find your Merchant Statements by period or type

Home > Finances > Statements

Home > Compliance

You will find all the items that are approved, rejected or pending review by our Compliance Team

Check more info about WaaveCompliance here

Check WAAVE Compliance Rules Per Vertical here

COA management

Manage all communications related to your COAs within your Dashboard

Click here for more info about COAs management

Click here to learn more on how to manage your COAs

Compliance Blocks

Check all the items blocked by our Compliance Team and the reason for each block

Home > Compliance > Compliance Blocks

Order COAs

You can order new COAs directly from your dashboard

Home > Compliance > Order COAs

Age Verification

Some States require age verification for certain products. Check your Age Verification activity and charges on this section.

Click here for more info about ID Verifications

Home > Compliance > Age Verification

Check the status of your subscriptions from your dashboard

Home > Subscriptions

Subscription Plans

Create subscription plans and manage their status.

Home > Subscriptions > Subscription Plans

Subscription Sales

Check the status of your subscription sales

Home > Subscriptions > Subscription Sales

Check the list of the orders that need to be shipped and mark them as shipped once they are sent.

Home > Subscriptions > Shipping Report

Sales Tax Report

Check your sales subscription taxes

Home > Subscriptions > Sales Tax Report

Click here for more info about subscriptions

Click here to learn how to create subscriptions

Payment Request

You can create a payment request that allows you to send it to anyone via SMS, Email or Link Generation (copy and paste in anywhere)

Home > Payment Request

Click here to learn how to use WAAVE Payment Requests (WaaveInvoice)

In this section you will find all the information related to disputes and fraud prevention.

Home > Fraud & Risk

Disputes

Check your chargebacks an submit the evidence so we can fight the case for you

Click here to learn more about how to fight chargebacks

Home > Fraud & Risk > Disputes

WaaveSonar

Check potential fraud alerts. Once you have verified that the buyer is legit, click on "Trust this buyer" button so you no longer receive alerts for that user.

Click here to find out more about WaaveSonar.

Click here to learn how to use WaaveSonar.

Home > Fraud & Risk > WaaveSonar

Request POS equipment through your dashboard for in-store sales!

Home > Request POS

Knowledge Base

Check our Knowledge Base and find Product Manuals, Deployment instructions, FAQ, Fraud preventing tips, and all the info you need!

Home > Knowledge Base

You can reach our team via chat if you have any questions

Virtual Terminal

The WAAVE Virtual Terminal helps you make payments at the counter with a debit or credit card in hand, but it can also be used to take payments over the phone if you are an E-commerce only merchant

Check how to use WAAVE Virtual Terminal here