A payment has failed, now what?
Cecilia
Last Update 8 mesi fa
You will find the reason why a payment has failed in your dashboard.
Activity > Payments > Failed
Failure reasons explained:
#1 Insufficient funds: Nothing we can do about this. Please note that many Pre-Paid cards have hidden fees so if the customer is paying $49 and his balance is $50 he might not be able to complete the purchase if the fees his card imposes are great than $1.
NOTE: When the AVS check fails the bank might place the payment as pending, if your customers reach out be sure to tell them to wait a few weeks as the pending charge should clear on its own.
CARD_ISSUER_TIMED_OUT: Acquiring bank is not responding. Ask your customer to wait 15 minutes and try again.
DECLINED: The customer's bank has rejected the transaction. Ask your customer to use a different card.
Create Transaction Failed!: This error usually means the card number of data was entered incorrectly.
Duplicate Order: This error message appears when a buyer accidentally tries to pay for the same order twice. The other might have a different reference number but the amount is identical and the transactions are less than two minutes apart
This can happen due to human error or due to a poor internet connection on the buyer
It seems, you already made a payment for this reference: This is an unusual error that may come up using the Virtual Terminal or Payment Request (invoicing) it means you have used a reference for the manual order that already exists. Please make sure you don't repeat Reference Numbers.
WAAVE does not have additional info on why a transaction failed.
AVS_RESPONSE_NOT_ACCEPTED: This happens when the customer has entered the wrong billing zip code. Make sure they are entering the Billing Address correctly and entering a Shipping Address if these are not the same.
It looks like I have more failed payments that say "AVS failed". What does it mean and what can I do?
AVS fail means the customer entered the wrong Zip Code in the billing address. This feature is very important to prevent fraud and prevent card testing.
1. Make sure your checkout has the option to enter TWO addresses, one for Billing and one for shipping.
2. You can also add a note for the customer to see before they place the order. Saying "Please make sure your Billing Zip Code matches the information your bank has for your card"
