How to use WaaveSonar

This powerful tool is designed to help you navigate the complexities of this industry and make informed decisions. In this article, we'll walk you through some valuable tips and tricks to make the most of WaaveSonar and streamline your business operations.

Alert for PO BOX or Address Discrepancy

When you receive an alert for such an issue through WaaveSonar, it's crucial to take prompt action:

Exercise caution: If a buyer insists on using a PO Box or a shipping address that seems suspicious, it may be best to proceed with extra caution or even cancel the order if necessary.

Mark Buyers as TRUSTED

WaaveSonar allows you to mark buyers as TRUSTED for smoother and more efficient transactions. Here's how to take advantage of this feature:

Recognize previous buyers: If you have prior experience with a customer or they have made successful purchases from your store in the past, mark them as TRUSTED. This designation tells WaaveSonar that all of the buyer's transactions are trustworthy, and you will no longer receive alerts for this person.

Build a record: As you mark buyers as TRUSTED, you build a record of reliable customers in the system, making future transactions easier and more reliable.

Manage Your Own Risk

While WaaveSonar helps you identify potential risks, it's essential that you manage your own risk as well. Take the time to carefully review any flagged transactions, even if the buyer appears trustworthy. Though WaaveSonar is highly accurate, it's always good to exercise caution and trust your instincts.

Blocked transactions

If a transaction is blocked, it's because that buyer has been banned from the system. This is the only kind of alert that requires no action on your part. However, if you consider a banned buyer should be unbanned, please email your account manager with details.

Don't miss important WaveSonar alerts!

To ensure you never miss critical WaaveSonar alerts, consider the following steps:

1. Check your email settings: Ensure that your email provider is not blocking or marking WaaveSonar alerts as spam. Adjust your email settings accordingly to receive all notifications promptly.
2. Whitelist @getwaave.com: Add @getwaave.com to your email contact list or whitelist it to ensure that WaaveSonar alerts always land in your primary inbox.