Organizing your inventory for success
As you know, WAAVE doesn't need you to remove items from your site just because we do not allow processing for a specific vertical, instead, we reject them at a compliance level. This allows you to still sell them as long as they are paid via cash or e-check.
When a payment is stopped due to compliance rules we call them "Compliance Blocks"
These blocks protect you and the acquiring and issuing back from inadvertently breaking the law at a Federal, State, or City level.
How do I know if a product was rejected?
All the info you need is in your Dashboard. Login with your credentials and go to > Compliance
You can see what items have been approved, rejected or are still pending review.
Do I have to notify WAAVE of any new items I publish?
Absolutely no need to notify us. The WAAVE team can see your changes and will review them on the same day.
We do our first approvals at 8 am Pacific, and the second inventory pull at 5 pm. You might want to update your inventory prior to those two scheduled reviews.
How should I organize my inventory?
Organizing your inventory correctly is the BEST WAY to avoid unnecessary Compliance Blocks. We suggest you organize it this way:
Main Categories define the vertical. If you have an item with two components, you must include both categories (for example CBD-enhanced Kratom must be under Kratom and CBD)
| MAIN CATEGORIES |
|---|
| KRATOM |
| KAVA |
| CBD |
| CBD WITH 0% THC |
| FLOWER & PRE-ROLLS |
| OTHER CANNABINOIDS |
| DELTA 8 |
| DELTA 9 & 10 |
| THC 0 & HHC |
| VAPES |
| OTHER BOTANICALS |
| SEEDS |
| CLONES |
| MERCHANDISE & ACCESSORIES |
Important:
- CBD and 0% THC CBD are two different categories try to not mix them.
- If you have a category such as "ALL PRODUCT" make sure that all items under that catchall also have a Main Category.
TAG-Categories work like a tag, meaning they give the product an attribute such as Capsules or Edible or Pain Relief. We call them sub-categories because they don't define the product's vertical.
For example Edibles, you can have Kratom gummies & CBD mints.
These are some examples of Tag-Categories
| TAG-CATEGORIES |
|---|
| EDIBLES |
| CAPSULES |
| TINCTURES |
| OILS |
| PAIN RELIEF |
| SLEEP AID |
| MOOD BOOSTER |
| BEAUTY PRODUCTS |
| DRINKS |
| BULK |
| GREEN, RED, YELLOW, WHITE, BORNEO...ETC... |
| POWDER |
| GUMMIES |
| SPECIALS |
| ON SALE |
Any category that is more of an attribute is a Tag-Category for WAAVE
- You should not have items marked only with a Tag-category if they don't also have a Main Category the product will suffer unnecessary blocks
- Avoid creating the same category multiple times
- Do not use UNCATEGORIZED. All items under this title will be automatically blocked
- Do not rename existing categories, create NEW ones and archive or delete the categories you don't use. By renaming existing categories you run the risk of accidentally assigning multiple rules to a product, causing unnecessary blocks
Where should I publish my COAs?
COAs are required for all hemp products. CBD, Delta 8, and Flower all need a valid COA.
The specific COA for that product must be on the correct product page as a link or as an image.
DO NOT use links that go to a folder with all your COAs in it, we will not accept this setup.
Always use a valid COA, a COA is valid if:
- It is issued by a third-party lab
- It is not older than 12 months
- It has the exact name of the product on it, if you have flavors, each flavor must have a unique COA
- It has your company name on it. If you didn't send the sample for testing but a supplier/vendor did, you must provide us with an invoice that shows the relationship between your company and the supplier.
Conclusion:
It is very important that you organize your inventory based on these rules, failure to do so might result in a loss of sales due to unnecessary compliance blocks